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Our Business Operations
With the significant and growing concern in Canada surrounding the COVID-19 pandemic, we wish to provide you with an update on how MyGroup Insurance is handling this situation as it relates to our customers, employees and the communities we service.
I’ve been impacted by COVID-19. How can my MyGroup broker help?
MyGroup is working with our insurance providers to help our customers navigate what options are available and while there is no single solution that applies to every customer we are helping our customers find the savings that are available on a case by case basis.
In our experience insurance companies are working with existing customers whose needs have changed or are experiencing financial hardship.
My vehicle coverage needs have changed
- I’m not driving at all
If you are no longer using your vehicle during this time, and there is no loan or lease on your vehicle, we can request the removal of your coverage which would generate a credit on your premium. It’s important to note that credits will vary based on your current coverage and how far into your insurance policy term you are.
You will also need to advise us when your commuting needs go back to normal so we can re-instate your coverage to reflect your updated commute.
We do recommend maintaining comprehensive coverage to protect your parked vehicle from vandalism, fire or theft.
- I still drive a little but am not commuting to school or work
We can apply for a reduction based on your current usage, the credits will vary based on your current coverage and how far into your insurance policy term you are. You will also need to advise us when your commuting needs go back to normal.
My income has been impacted by COVID-19, can you help?
Customers who are experiencing financial difficulty and are unable to pay their insurance premiums should reach out by phone 1-844-999-7687 or email firstname.lastname@example.org and we can help you find options through a coverage review and payment options.
Insurance companies are also:
- Temporarily waiving non-sufficient funds fee (NSF) for customers due to the COVID-19 pandemic.
- Stopping the issuance of notices of cancellation for non-payment for our personal property and personal auto insurance customers. They will not be re-issuing policy documents that have already been issued.
Will renewals continue to be issued?
Yes, renewals will continue to be issued. Insurance companies may make appropriate changes in renewal coverage, with proper notice to you.
I am working from home for an extended period due to COVID-19, is it considered business use? Do I need to update my insurance broker?
Most insurance companies, due to the stay at home direction for COVID-19, will not consider this as business use and will not impact your home insurance. To be certain, please check with your insurance broker.
What is the best way for me to make a payment during the COVID-19 pandemic?
The easiest way to make a payment is via online banking. Simply add the name of your insurance company as a payee. Be sure to include the account number found on your invoice.
What if I have to open a claim during this time?
As always our team is here to help, so please reach out by phone 1-844-999-7687 or email email@example.com and one of Customer Service Advisors will gladly assist you with your needs.
Alternatively, you can also submit a claim through our Client Access Centre App
Tell me more about the Client Access Centre
At MyGroup Insurance, we’re focused on providing superior service and advice to Canadians. We wanted a solution that would let you interact with our team anytime, anywhere. Let’s be honest, things happen and the information you need might not be during business hours.
The MyGroup Client Access Centre gives you access to insurance information, documents, and messages at their convenience via the web portal or mobile app.
What can I do with it?It’s your coverage, you’re in control. Here’s a quick list:
- Add and remove drivers to your Auto Insurance policy
- Get a copy of your Motor Vehicle Liability Card
- Access your policy details
- Request changes to your policy
- Initiate a claim and upload photos through our interactive claims feature
How do I get it?Gather the following information, then select the “Register Now” button.
- Insurance policy number (listed on your policy documents and pink card)
- Insurance policy expiration date
- Telephone number associated with your policy
- Email address associated with your policy
Are there options available for the commercial coverage of my business?
If you’ve had to reduce / stop operations or have had to vacate your business premises please reach out to our Commercial Support team by phone 1-844-999-7687 or email firstname.lastname@example.org.
We’ll need to discuss your unique business risk profile changes in order to navigate what options are available to you.
Due to the Coronavirus pandemic, our local food banks are experiencing a significant increase in usage, matched by a decline in food donations due to social distancing. As a corporate partner of Feed Nova Scotia and local food banks across the country we want to help.
In addition to a $5 donation for each personal policy review requested, MyGroup has committed to corporate donations to local food banks in the communities we serve across Canada and will match all donations to Canadian food banks through our Give Back fundraising campaign, up to $40,000.